I’ve been supporting clients and businesses with their web development and e-commerce systems for over 20 years. I have around 30 years of hands-on professional I.T. consulting experience. If you need immediate help with your web site and systems, be sure to ask.

Sometimes web sites, e-commerce platforms, and other online technology can spit the dummy, turn to custard, and go belly-up. It sucks, and it can be mighty frustrating. In you earn money through those systems, it can get expensive fast… every minute of downtime can mean increased financial loss.

If you need immediate support with your web site, fill out the form on the left, and let me know. If you’re in North America, you can also send an SMS message to +1 (707) 4743292. Either way, I’ll receive your message within hours, or first thing in my morning.

Rates

My rates are typically US$60 to $90 per hour, depending on what’s required. US$70 is the norm.

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For the fastest response, please include your mobile phone number, using international notation (e.g. +64 21 111 111 for NZ mobile, +1 222 333 4444 for a North American mobile, etc.).

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If you selected that you'd prefer me to call, rather than SMS or Email, please indicate what hours (your timezone) I can call you.

Let me know what country you are in, so I can calculate the timezone.

How urgent is your issue?
1 star = Not major. Would like to hear back within 48 hours (Monday to Friday).
2 stars = Fairly important. Please get back to me within 24 hours (Monday to Friday)
3 stars = Urgent. Please respond within 12 hours (Monday to Friday).
4 stars = Mission Critical. Need response in 12 hours (Monday to Sunday).
5 stars = It's a life or death matter. Please respond within 2 hours (Monday to Sunday).

It's important to note that if I am unable to respond in the time-frame you have indicated, it's possible I will not respond at all. For instance, if you absolutely need help within 2 hours, and I am not available to respond within say 12 hours, I may save us both the time of responding, as I will expect you will have solved you problem by then.

Please clearly describe the issue you need help with, including information about the best way(s) to contact you.